T&C Policy

Terms & Conditions

Welcome to our store. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Order Policy

All orders placed on our website are final. Once an order is confirmed, it cannot be cancelled or modified.

2. Payment Policy

All products available on our website are prepaid only. Orders will be processed only after successful payment confirmation.

For bulk orders or custom orders, an advance payment is mandatory to confirm the order.

3. Product Representation

We strive to display our products as accurately as possible through images and descriptions. However, slight variations in color, texture, or appearance may occur due to lighting, photography, or screen settings.

Such minor differences will not be considered as defects.

4. Return Policy

We maintain a strict no return policy. Returns are not accepted under any circumstances.

5. Exchange Policy

Exchange is only applicable in the following cases:

• If the customer receives a damaged product

• If the customer receives a wrong product

Exchange requests will not be accepted for reasons such as:

• Disliking the product

• Change of mind

• Color expectation differences

• Personal preference issues

6. Mandatory Parcel Opening Video

To request an exchange for a damaged or incorrect product, customers must provide a clear, uninterrupted parcel opening video.

The video must:

• Start before opening the package

• Clearly show the sealed parcel

• Show the entire unboxing process

Without this video proof, no claims for damage or wrong product will be entertained.

7. Exchange Request Timeline

Any exchange request must be raised within 24 hours of delivery. Requests made after this time will not be accepted.

8. Shipping Policy

Shipping charges, if applicable, will be clearly mentioned at the time of checkout.

Delivery timelines may vary depending on location and logistics partners. Delays caused by courier services or unforeseen circumstances are not under our control.

9. Custom and Made-to-Order Products

Custom-made or made-to-order outfits are non-returnable and non-exchangeable, as they are specially created according to customer requirements.

10. Refusal of Service

We reserve the right to refuse or cancel orders if we suspect fraudulent activity, misuse of services, or violation of our policies.

11. Acceptance of Terms

By placing an order with us, you confirm that you have read, understood, and agreed to all the terms and conditions mentioned above.